Shipping And Delivery Policy

Thank you for selecting ECOERA as your sustainable packaging partner. We are dedicated to ensuring an exceptional shopping experience for you and strive to deliver your orders in an efficient and hassle-free manner. To provide you with a clear understanding of our procedures and guidelines, please review the following Shipping and Delivery Policy:

Shipping Locations:

We proudly offer shipping services within India and internationally.

Order Processing Time:

Upon successful order placement, we initiate processing within 3-4 business days, excluding weekends and public holidays.

Shipping Methods:

Partnering with reputable courier services, we guarantee reliable and secure delivery. The shipping method and courier service may vary based on your location and the package’s size/weight.

Shipping Charges:

Standard shipping charges on all orders.

Estimated Delivery Time:

Your order’s delivery time relies on factors such as location, courier service, and product availability. Typically, orders are delivered within 12-14 business days from the shipment date.

Order Tracking:

Upon shipping, we provide a tracking number and relevant courier information via email or SMS, enabling you to monitor your order’s status.

Delivery Attempts:

Couriers make multiple delivery attempts. If you’re unavailable, they may contact you to schedule a convenient delivery time. Accurate contact details are crucial to avoid delays.

Damaged or Defective Items:

While we take utmost care in packaging, if you receive a damaged or defective item, notify us within 48 hours, providing supporting evidence for a prompt return or exchange.

Order Cancellation:

Contact our customer support team for order cancellations before shipment. Once shipped, orders cannot be canceled but can be returned according to our Return Policy.

Non-Delivery:

Failed deliveries due to incorrect addresses or unavailability will be returned to us. We’ll contact you for a re-delivery, with additional shipping charges if applicable.

Change of Shipping Address:

For address changes post-order placement, contact our customer support immediately. We’ll make every effort to accommodate, provided the order hasn’t shipped.

Customs and Duties:

Customers are responsible for any customs duties, taxes, or fees. Understand your country’s customs regulations before placing an order.

Communication:

Stay updated on order status, tracking information, and relevant communications through accurate and up-to-date contact information provided during checkout.

Customer Support:

For any inquiries or assistance regarding shipping and delivery, contact our responsive customer support team during business hours. We aim to address your concerns promptly.

Thank you for choosing ECOERA for your sustainable packaging needs.